At MedicalImaging.gr, we are dedicated to providing high-quality medical equipment and exceptional customer service to our clients worldwide. This Refunds and Returns Policy outlines our procedures regarding product returns, replacements, and refunds. By placing an order with us, you agree to the terms outlined in this policy.
1. Return Eligibility
As a B2B supplier, we offer returns and refunds under certain conditions:
- Product Condition: Returns are accepted only for items that are unused, undamaged, and in their original packaging with all components and accessories included.
- Time Frame: All return requests must be initiated within 14 days of receiving the product.
- Non-Returnable Items: Custom orders, consumable items, and products that are not in resalable condition cannot be returned unless they are defective or damaged upon arrival.
2. Return Process
To request a return, please follow these steps:
- Contact Us: Email our customer service team at info@medicalimaging.gr or call us at +30213 0444 440 to initiate the return process. Please provide your order number, a description of the issue, and any relevant photos if the item is damaged or defective.
- Return Authorization: Once your request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed with the return.
- Shipping: You are responsible for the cost of shipping the returned item to our facility. We recommend using a tracked and insured shipping service to ensure that the item reaches us safely.
- Inspection: Once we receive the returned item, it will be inspected to confirm that it meets our return eligibility criteria. We will notify you of the inspection results and the status of your refund or replacement.
3. Refunds
If your return is approved, we will process a refund as follows:
- Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Time Frame: Please allow 7-14 business days for the refund to be processed. Depending on your bank or credit card provider, it may take additional time for the funds to be reflected in your account.
- Restocking Fee: In some cases, a restocking fee of up to 15% of the product price may apply. We will inform you of any applicable fees during the return authorization process.
4. Damaged or Defective Items
If you receive a product that is damaged or defective, please notify us within 7 days of receipt:
- Inspection and Replacement: We may request photos or additional information to assess the issue. If the product is confirmed to be defective or damaged, we will offer a replacement at no additional cost.
- Refund Option: If a replacement is not available, you may choose to receive a full refund.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must follow the return process and place a new order for the desired product.
6. Cancellations
Orders may be canceled only if they have not yet been shipped. Once an order has been shipped, you must follow the return process outlined above. To cancel an order, please contact us as soon as possible.
7. Contact Us
For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
MedicalImaging.gr
Email: info@medicalimaging.gr
Phone: +30213 0444 440
Address: Greece, Athens, Terpsitheas 52, Agia Paraskevi, 15341