At MedicalImaging.gr, we are dedicated to providing high-quality medical equipment and exceptional customer service to our clients worldwide. This Refunds and Returns Policy outlines our procedures regarding product returns, replacements, and refunds. By placing an order with us, you agree to the terms outlined in this policy.

1. Return Eligibility

As a B2B supplier, we offer returns and refunds under certain conditions:

2. Return Process

To request a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@medicalimaging.gr or call us at +30213 0444 440 to initiate the return process. Please provide your order number, a description of the issue, and any relevant photos if the item is damaged or defective.
  2. Return Authorization: Once your request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed with the return.
  3. Shipping: You are responsible for the cost of shipping the returned item to our facility. We recommend using a tracked and insured shipping service to ensure that the item reaches us safely.
  4. Inspection: Once we receive the returned item, it will be inspected to confirm that it meets our return eligibility criteria. We will notify you of the inspection results and the status of your refund or replacement.

3. Refunds

If your return is approved, we will process a refund as follows:

4. Damaged or Defective Items

If you receive a product that is damaged or defective, please notify us within 7 days of receipt:

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must follow the return process and place a new order for the desired product.

6. Cancellations

Orders may be canceled only if they have not yet been shipped. Once an order has been shipped, you must follow the return process outlined above. To cancel an order, please contact us as soon as possible.

7. Contact Us

For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

MedicalImaging.gr
Email: info@medicalimaging.gr
Phone: +30213 0444 440
Address: Greece, Athens, Terpsitheas 52, Agia Paraskevi, 15341

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